Avaya has announced the new 3.1 release of Quick Edition, with additional software that delivers a range of new features and two new hardware components, designed to enhance customer service, reduce expenses and simplify maintenance and administration of the system.
Avaya Quick Edition is an innovative session initiation protocol (SIP)-based peer-to-peer telephony solution that is ideally targeted to very small sites or small branch offices, such as small medical or legal offices and other professional services firms, retail outlets and chain restaurants.
The system is simple to set up and use, with all the software in the phone and no need for a communications server or advanced installation skills.
When the Quick Edition IP phones are plugged into the local area network, they automatically 'discover' each other. In minimal time, users have access to commonly used telephony applications, including voice mail, conferencing and auto attendant.
Says Leslie Forsman, Business Development Manager at Avaya South Africa: "Avaya Quick Edition is ideal for small enterprises, as it is quick to implement, and is easy to maintain and manage through a simple Web interface."
Among the new software-enabled features, which can be uploaded to existing Quick Edition systems, free of charge, are:
* Presence and status monitoring;
* One-touch, alternate auto attendant greetings;
* Call detail recording; and
* Programmable soft-keys.
The new hardware components include an analogue telephone adapter (ATA), which enables companies to plug in their fax machines, credit card readers and cordless phones directly into Quick Edition, so separate analogue phone lines are no longer needed.
Avaya also has introduced a special Quick Edition 'demo kit' for resellers, which includes three Quick Edition phones, an Avaya G10 Gateway to connect Quick Edition to the PSTN and new Quick Edition 3.1 software.
Resellers who are part of Avaya's BusinessPartner programme have been invited to special webinars on Quick Edition to learn about the solution and the benefits it can deliver to customers. They also can download advertisements, direct mail literature and other demand-generation tools from the Avaya BusinessPartner Web site and customise them to suit their needs.
Forsman concludes: "Small business is the backbone of enterprise in South Africa, and many smaller businesses require suitable IP telephony solutions. Avaya has anticipated this need by introducing the One-X Quick Edition, an IP system that offers small businesses a full range of benefits that used to be available solely to large enterprises."
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Avaya designs, builds and manages communications networks for more than one million businesses worldwide, including over 90% of the Fortune 500. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol telephony systems and communications software applications and services. Also, Avaya is a pioneer and leader in enterprise fixed/mobile convergence, with hundreds of thousands of customers using extension to cellular capability of Avaya Communication Manager every day.
Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information, visit the Avaya Web site: http://www.avaya.com.
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