Avaya, Polycom team up on UC

Avaya and Polycom are expanding their existing relationship to jointly develop and market integrated video, voice and collaboration offerings, reports CBR Online.

The companies plan to deliver fully integrated unified communications offerings that use Avaya Aura Session Initiation Protocol-based platform and the Polycom open collaboration network strategy.

The planned joint offerings will integrate Polycom's range of voice and video systems with Avaya Aura to deliver real-time collaboration to customers, allowing users to administer, schedule and manage joint offerings in a single, consistent manner, and control bandwidth.

Companies could use IT outsourcing services to make their contact centre operations more efficient, according to a new study, writes iHotDesk.

The Contact Centre Business Transformation report by Datamonitor claims firms can work with an outsourcer to align their contact centre more closely with the customer relationship management aims.

According to the research, companies can benefit from reduced spending on infrastructure and human capital, as the outsourcer provides these, while the quality of service delivered to customers can be improved and corporate risk eliminated.

BatchBlue Software has added BatchBook, a social CRM solution, to the Google Apps Marketplace, Google's newly unveiled online storefront for Google Apps products and services, states TMCnet.

A customisable, Web-based CRM solution, BatchBook is designed for small businesses and entrepreneurs. The tool is said to help businesses organise their contact data and track social networking activity.

“BatchBlue is committed to integrating our social CRM technology with other small business solutions that we know will benefit our customers,” says Pamela O'Hara, BatchBlue president.