EOH CEO voices frustration over Microsoft contract fallout
Stephen van Coller is a "little bit annoyed with Microsoft" but admits the companies could get back into business together in the future.
Seven steps towards a successful ERP implementation
One of the most overlooked aspects of a technology initiative is managing the impact of and resistance to organisational change, says ACS-Embrace.
eBook: Omnichannel engagement a priority for companies
Reverse-engineer these five omnichannel customer engagement tricks to streamline support.
Companies must adjust to meet to savvy customers' needs
Success means collaboration between IT and business functions, modernising and placing the customer at the centre, says Colette Staniland, consultant at Bizmod.