Avaya has announced it has been listed in the leader`s quadrant in a Magic Quadrant for enterprise voice portals and interactive voice response (IVR) solutions in a 2005 report published by research and advisory firm Gartner, Inc.
To be listed in the leader`s quadrant in the Magic Quadrant, Gartner requires that vendors have an established market presence in terms of market share and mindshare for voice response solutions, as well as a clear vision of market direction and actively building competencies to sustain their leadership position in the market.
According to the report: "The market for interactive voice response systems has changed significantly, and leading vendors now have to offer improved support for Internet standards, as well as better development tools and applications."
Avaya has also announced its new Avaya Voice Portal software solutions, which adopts a service-oriented architecture (SOA) to drive easier, more flexible deployment of speech self-service applications across an enterprise. It also includes new capabilities that help companies derive increased business continuity and greater ROI from their speech solutions, and includes the new Eclipse-based Avaya Dialog Designer for development of next generation speech applications.
"Enterprises are linking communications and business applications to give workers and customers the ability to be linked to the right person, at the right time, over any network," said Michael Thurk, group vice-president, Global Communications Solutions, Avaya.
Ends Alain Schram, managing director of Avaya sub-Saharan Africa: "Speech applications help enterprises achieve linkage in an easier, faster and more cost-effective way through greater speed and responsiveness to customers and employees. Providing value-added speech applications to businesses of all sizes, combined with worldwide services support, enables Avaya to help companies take advantage of speech applications on a global scale."
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Avaya South Africa is a wholly-owned subsidiary of the Avaya EMEA Sales Ltd. The company designs, builds and manages communications networks for more than one million businesses worldwide, included among which are 90% of the Fortune 500. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.
Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information, visit the Avaya Web site at http://www.avaya.com.
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