AWD flies higher with version 3

The AWD (Automated Work Distributor) product range has recently been made even more powerful with the release of the latest version of AWD. DST International has taken the already robust, potent functionality of AWD version 2, and added industry and client enhancements to the suite.

AWD 3.1 leverages production-proven solutions with enhanced functionality and increased scalability to expand support for all facets of business process management:

* Extended enterprise support
* Intuitive user interfaces
* Business monitoring and reporting
* Seamless systems integration
* Easy-to-use graphical administration

AWD provides extended enterprise support to capture and monitor all interactions from customers, brokers, agents, vendors and other third-party systems. Tight integration between AWD`s capture suite and business rules engine reduces implementation costs and ensures all transactions are processed consistently: * Improving productivity and reducing operating costs by offloading manual, routine activities to automated agents and focusing people on more complex, subjective tasks.

* Providing organisations with a comprehensive, real-time view of their business processes.

* Providing consistent service across all communications channels, with colour capture scanning, electronic receipt of faxes, email integration, Web interfaces, import of electronic transactions (EDI, XML, etc) and call centre interactions.

* AWD is easy to deploy and natural to use with intuitive, browser-based presentation options to support the various needs of users across an enterprise.

* AWD`s interface for knowledge workers, or traditional, "heads-down" processors, is easy to set up and navigate, with an optional inbox to push work based on skill sets, certifications, view privileges or workloads.

* AWD`s business intelligence interface for management or operations supervisors integrates with robust reporting tools.

* AWD`s group processing interface for relationship managers and executives provides dynamic views into operations across teams, business areas and the enterprise. This includes the tools to manage processing rules such as security and compliance management and processing turnaround time that govern some group-based transactions.

* AWD also offers an integrated customer service interface to extend business process management to real-time customer interactions. AWD`s interface can also be customised to accommodate remote access or work-at-home capabilities.

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AWD enables users to measure overall process efficiency and quickly respond to changes in volatile business environments. AWD provides several layers of technology to give you unprecedented visibility to critical business performance information.

AWD`s connector-based integration strategy allows customers to leverage their investment in EAI tools or other integration methods. AWD`s open architecture provides predefined adapters that facilitate integration at multiple levels, including macro-level business processes and user desktops. AWD also offers expanded business entities, which allow a more flexible approach to defining index fields for quick searches. With this feature, large enterprises can implement multiple business lines, each with its own searchable data fields on a single AWD database.

AWD`s architectural design provides a high degree of flexibility and ensures high reliability. AWD implementations range from a single-server/single-image footprint (vertically scalable) to a multi-server complex with load balancing (horizontally scalable). AWD architecture supports large-scale implementations through horizontal scalability and provides high availability through real-time fail-over. To fit the needs of individual technology environments, AWD also offers multiple platform support, including Microsoft Windows, Sun Solaris and IBM.

AWD`s graphical administration component eliminates the need for extensive programming to adjust processes. Business users can define process flows with graphical administration components in a highly visual format, making it easier to envisage the business requirements for each logical step in the process. The graphical administration tool can be used to model processes offline or to adjust them in real-time.

AWD`s graphical administration component also integrates to the IDScheer ARIS toolset, which enables administrators to model, design and simulate processes in ARIS and easily import them into AWD for production use.

AWD`s data maintenance utilities allow AWD administrators to streamline databases and remove redundant data that tends to clog the user operability. These utilities will enhance the database speed by cleaning out non-required information.

AWD version 3 gives our clients the very best of what version 2 had, with the added functionalities and scalability that are required by today`s high-end companies. AWD version 3 is truly a fully integrated business process management solution.