British Airways has upgraded its Web site to enable passengers to book their flights online, avoid check-in points and change their travel plans remotely.
Michelle Dobson, British Airways domestic and regional marketing manager for SA, says passengers can arrange their travel plans better and also avoid check-in queues at the airport.
Commenting on e-ticketing - a global airline strategy to eradicate paper tickets, Dobson says: "Each airline would have developed their own e-ticketing functionality in conjunction with the global distribution systems (GDS).
"With e-ticketing passengers receive a reference number and receipt as information such as flight details and itinerary is stored on the system rather than on paper ticket.
"Travellers need to provide their payment details, and, once accepted, an e-ticket is issued and sent to their email address. All they then need to remember is to take their credit card and an official form of identification to the airport," says Dobson.
"If an e-ticket is lost the information is still retained in the system which means no additional payments to have a new ticket re-issued."
She says BA/Comair currently offers e-ticketing on all domestic routes, with e-tickets now accounting for 40% of all tickets issued.
"The new online fare-finding functionality enables passengers to search for available fares seven days either side of the preferred departure date," Dobson says.
"Passengers can book online at ba.com through a travel agent using GDS, a travel agent portal, through the British Airways call centre, or at the British Airways passenger services at the airport."
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