On the understanding that businesses are not gaining the expected ROI from their telephone communications systems, Bytes Communication Systems (BCS) has renewed its focus on managed communication services (MCS) as an alternative value-added service offering.
Providing a complete solution that manages infrastructure, implementation, maintenance and support, MCS is designed to assist companies in answering their businesses telecommunications challenges.
"Because MCS provides improvements in service, and management of converged communication requirements, it effectively reduces costs and offers an effective way of benefiting from specialised expertise while transferring the responsibility for activities that are not core to the business," says Garon Cumberlege, Managed Communications Solutions Manager at Bytes Communication Systems.
MCS offers value added services that understand the core problems experienced by converged communication technologies by businesses today. MCS in centred on being a user-centric service that strives to make the end-user experience pleasant and pain-free. It involves a full or partial partnership with BCS as a specialist service provider, who will then fully manage your converged communications model with the focus on delivering a cost and performance optimised technology infrastructure.
"The number one problem experienced by corporate companies today is managing the expense of voice and data communications for their employees and the many locations of the business entities and branches. Companies do not have endless resources to buy new equipment and replace their infrastructure, nor the staff skills to manage the infrastructure and rationalise further expenses, hence we partner with them on these aspects," says Cumberlege.
MCS has hinged its service offerings around best practices and a cost-effective implementation model. Starting at the basic level, MCS offers the ground layer of infrastructure, including components such as PBX switches, cabling, phones, and all other devices needed, while also supplying the full maintenance of this layer.
On top of this it offers a managed services layer, including services such as telephone management systems and SLA management, consultancy, facilities management and a helpdesk service. The next layer adds in the value added services consisting of system optimisation, vendor management, procurement services, cost optimisation tools and asset management.
Each of these components, properly executed and managed, provides a critical platform for the next level of service; the sequential approach to projects is therefore critical. The solution is based on a “plan”, “build”, “run” model that has proven itself in the international and local markets.
"Under one umbrella offering, MCS effectively supplies every aspect of infrastructure, service, assistance and maintenance, taking the headache out of the deployment of converged communications requirements, and ultimately ensuring that it is no longer the business' problem," ends Cumberlege.
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Bytes Communication Systems
Bytes Communication Systems is a broad-based supplier of state-of-the-art communication solutions in the voice and data environment, specifically tailored to meet each customer's individual requirements. As part of Bytes Technology Group, Bytes Communication Systems is has strong BEE credentials through its partnership with Kagiso Investment Trust, Bytes' 27% BEE shareholder.
Bytes Communication Systems has strong technology partnerships with vendors that specialise in value-added services and offerings to compliment the Bytes Communications Systems' offering. These vendors include Alcatel-Lucent, Microsoft, Packeteer, Nice and Rightfax.
The Bytes Communication Systems workforce encompasses the full range of skills from professional sales and pre-sales support staff, through to project management and technical services. Bytes Communication Systems is a level 3 BBBEE contributor, and a "value adding enterprise", enabling you to claim 137.5% of procurement spend.
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