Botswana Diamond Valuing Company (BDVC), a member of the Debswana Diamond Company, was one of the first organisations in Botswana to convert to ISDN Primary Rate. After serious consideration and with the assistance of Unihold, BDVC chose NetCom CRM and Mitel as the preferred equipment suppliers.
NetCom CRM is a leading-edge provider of next-generation IP telephony solutions. The company creates advanced communication solutions and applications in the areas of speech recognition, wireless mobility, unified messaging and customer interaction solutions.
BDVC is owned by the Debswana Diamond company, which is Botswana largest employer, employing 6000 people. Debswana operates the Orapa diamond mine, the Letlhakane diamond mine, the Jwaneng diamond mine, and Teemane Manufacturing Co, Serowe, which is involved in cutting and polishing diamonds. No fewer than 18 million carats of diamonds are produced annually from the three diamond mines.
BDVC utilised the services of Unihold in South Africa to assist in the supplier selection process. Unihold`s managing director David Rocke says, "Key deciding factors on selecting NetCom and Mitel were local market presence, reliability and value-for-money. Mitel have an established name in the Botswana marketplace. BVDC also did the installation at Debswana head office in Gaborone and was also highly impressed with Mitel and the support service that NetCom CRM Botswana provided."
Equipment used in the installation included Mitel SX2000, super set digital handset and Mitel integrated voicemail.
According to Gary Shepherd, Chief Operating Officer International of Netcom, the company has firmly established itself in the Botswana market and continues to strengthen its position by expanding the business and employing local Botswana staff, in accordance with NetCom`s worldwide policy to utilise local resources.
NetCom management boasts a long association with Mitel that spans almost 20 years. "Mitel still leads the market in innovation, reliability and protection of customer investment," says Shepherd.
The Debswana Diamond Company and BVDC both have a long and happy history using Mitel equipment and Mitel values them as very important customers. Mitel`s clients in Botswana also include several major banks, an installed base of about 200 Mitel SX-series products. Shepherd believes the Mitel`s success in the market is largely owing to its policy of investment protection of investment for its customers, high quality control and reliability, and most importantly, listening to the needs and requirements of its customers.
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