Bharti Airtel contracts IBM

Bharti Airtel, India's biggest mobile phone company by customers, has signed a strategic outsourcing agreement with IBM to further enhance its customer service experience for its top-end platinum customers, reports TopNews.

Under the six-year contract, IBM's managed business services unit, IBM Daksh, will provide voice and back-office services including customer service, collections, and customer retention from its centres.

Earlier this year, IBM secured another $150 million six-year contract from Bharti Airtel to provide IT infrastructure for broadband, media, IP television, and direct to home services.

Xhead = UK lines up £1bn in outsourcing

Outsourcing giant Satyam could close up to £1 billion in deals in the UK as it finds new business outside the credit-crunch-hit financial sector, reports Silicon.com.

India's fourth largest outsourcer has 10 deals worth between £20 million and £100 million on the table in the UK, claiming it is making headway in the retail, manufacturing and telecoms markets.

Keshab Panda, head of Satyam's European business, says the deals are helping to counter a slowdown in the financial sector, where businesses are deferring outsourcing agreements.

Logos Technologies, an electronic data capture specialist, has won the Best IT Strategy award at the European Outsourcing Awards 2008, says PR Inside.

The European Outsourcing Awards, organised by Via Media, recognises significant developments in contract services and rewards successful companies for contributions and achievements throughout the year.

“We are delighted to receive this award and we are excited by the technological advances we have achieved and we look forward to sharing this success with our existing and future clients,” says Giles Wilson, business and operations director of Logos Technologies.