Bhyve Technologies, a world-leading cellular application software systems provider, today announced charm, an advanced mobile data communications' solution for supporting retail sales and marketing teams on their visits to their customers' sales outlets.
Designed to be cellular network, device and operating system agnostic, charm will execute ultra-efficiently and securely on most modern cellphones, providing its powerful information services anytime, anywhere.
Charm contributes to a more precise recording of the customer engagement experience. It captures customer profile information, including photographs, staff details, comments, observations, the product training needs of the customer, competitive observations, orders and the recording of stock.
It eliminates the typical paper-drag and errors associated with a conventional sales call report that is created by the sales representative with the assistance of the customer staff, and, ensures the capture of relevant 'soft' information important to vendor sales and marketing management. The hard and soft features of the cellphone such as the functionality, personality and ruggedness, which originally appealed to the user are now complemented by the commercial prowess of charm.
“With charm the proactive vendor can also begin to consider how to offer the customer a higher degree of service support capabilities as it can be easily extended and further customised through our sysgen rapid systems generation toolkit,” commented Ray Dalgarno, CEO of Bhyve Technologies. “In addition, charm also provides a company 'chat room' and the ability to record vehicle mileage against sales calls.”
Charm's powerful Web-based back-end management reporting system is designed with cognisance given to multiple potential corporate demands such as:
* Countries and their regional reporting structures
* Outlet and outlet staff profiling
* Flexible customer and product classifications
* Stock and training reporting
* Multi-language considerations
* Market statistics; competitive information, market share, etc
* Simplicity of standard report creation, drill-down capabilities
* OLAP - optional business intelligence analytics - slice & dice with graphical capabilities
For further information, please contact Ray Dalgarno, Bhyve Technologies: tel 011 675-7193, e-mail rayd@bhyve.net.
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