During a presentation in Johannesburg yesterday, BizCall, the open source PABX and call centre specialist within the DataPro Group of telecommunication companies, launched its answer to traditional PABX and call centre solutions.
Steve Briggs said: "Unlike conventional PABXs, our range of new generation PABXs offer an alternative with dramatically lower cost of ownership. Traditional PABXs are associated with very high licensing fees which impacts not only on the initial implementation but more importantly on the ongoing maintenance of these systems.
"We find that customers budget for the initial set-up costs and capital outlay when acquiring a PABX solution, unaware of the high costs of licensing required to maintain these solutions and ultimately the cost of ownership."
BizCall`s telephony systems are software-based and licence-free, allowing for unmatched flexibility and scalability when compared to traditional manufacturers. BizCall`s systems deliver a robust, highly flexible tool which is not only popularly-priced but actually delivers on customers` requirements.
"By providing a self-management tool-kit we empower our customers to make minor changes to the set-up of their PABX as their communication needs change, without charging a licensing fee for each update or technical call-out charge for new extensions added."
BizCall follows a simple philosophy of building long-term relationships with customers. "Simply put: we do not believe in `a hit and run` approach. We`ve followed a deliberate approach to move away from the `box drop` mentality, and rather form long-term partnerships with our customers to eliminate the management headache of a telephony environment. Instead, BizCall adds value to its offering by engaging our customers and following a consultative approach to their telephony needs. BizCall, as part of the DataPro Group and closely aligned to VoxTelecom within the group, is in a unique position. "Through our relationship with VoxTelecom and DataPro, we are able to offer an end-to-end telecommunications solution, catering not only for the customer`s telephony needs but also their data requirements."
Jaco Voigt from sister company, VoxTelecom added: "Telephony and data networks are converging and we are seeing a big move towards VOIP.
"BizCall offerings are the perfect solution for a business wishing to engage this technology as they offer a dramatically lowered barrier to entry. BizCall provides a robust solution to address the customised needs of call centres and businesses alike."
Briggs concluded: "We have now bedded down our business and are excited and ready for growth. We have an extraordinary product and we are ready to take this to market."
For more information about BizCall`s range of mini and mid-sized PABX offerings, visit www.bizcall.co.za.
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