Blue Label Technologies, official distributor of NetSupport in southern Africa, has announced the release of NetSupport Manager (NSM) 8.0 remote control software.
The award-winning application includes new features to further enhance the ability of support managers and IT professionals to improve customer service, while reducing costs.
Using NetSupport Manager, corporate, educational and government organisations can provide efficient, centralised support to their user base, without help-desk and technical staff ever needing to leave their desks.
NetSupport, a relative newcomer to the South African market, has won numerous international awards, including the Editor`s Choice award from Network Computing US.
As Editors Choice for PC Expert, the magazine said: "Among the software tested, NetSupport Manager distinguished itself immediately from the simplicity of the first installation and remote control functionality as well as its configuration possibilities."
Wire, which has deemed NetSupport "Wire Approved", says: "NetSupport Manager is a powerful remote control application. It can be installed remotely to client workstations using the included utility - a convenient feature not available on most remote control software."
Using NetSupport service to end-users improves because response times are immediate. Both the end-user and the support person can view the problem in real-time.
"The result is faster problem resolution, a satisfied user and a more effective support desk," says Tito Pereira, Director of Blue Label Technology.
Beyond industry leading remote control, NSM 8.0 now delivers a new Internet gateway for secure connectivity and an all-new inventory module. New features include:
* Enhanced Hardware Inventory: Detailed system information is collected specifically about the hardware of the client PC, providing all the key information needed to assist in speedy problem resolution.
* Enhanced Software Inventory: In addition to detailed reporting of each located application, NSM 8 even reports all installed hot-fixes. The detection process uses NetSupport`s advanced scanning technology to locate installed applications.
* System Status Reporting: NSM 8 now features real-time status information for applications in memory, processes running and installed services.
* Internet Gateway: NSM 8 delivers a totally new Internet Gateway, facilitating seamless remote control between PCs that may both be located behind different firewalls. The gateway delivers a stable and secure method for locating and handshaking via http without the need for modifications to existing firewall configurations.
* Delta File Transfer: NSM 8 now features enhanced support for Delta file transfer. This technology can prove most useful with updating database files between two locations where either bandwidth usage or availability is an issue.
* Desktop Integration: NSM 8 integrates directly with Explorer, allowing key functionality to be launched direct from any Desktop PC icon.
* Support for Linux and Mac Remote Control: NetSupport Manager 8 now features the ability to connect to and remote control a Linux- or Mac-based system that has a previously installed VNC (virtual network computing) client.
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Blue Label Technology provides specialised products to the IT market in the workgroup and enterprise, remote control and desktop management, interactive classroom training; print/copy management and accounting, and PC reservation and management. These 'blue chip` products are selected after careful assessment and testing within various environments. These products are distributed via innovative channel partners. For more information about Blue Label Technology, visit www.bluelabeltech.com.
NetSupport Manager
Created in 1989, NetSupport Manager features a range of powerful, secure tools designed to deliver a complete remote PC management and support solution over any LAN, WAN or the Internet.
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