BMC Software has announced the creation of the Service Assurance Center ROI Tool, which will help determine return on investment (ROI) value areas for customers considering implementing a Service Assurance Center.
BMC has also announced the Online Assessment Tool, which allows BMC customers to rate both their environmental effectiveness and their effectiveness in using BMC products. The tool provides instant, personalised graphical analysis and recommendations.
"Systems management can be a costly and complex area of IT," says Reg Swart, BMC product manager at local distributor CCH Enterprise Solutions, "but in large computing environments it is indispensable. BMC recognises that examining the ROI of application systems management projects is important to its customers. They want to ensure that their investments are justified on the bottom line. In addition, this tool can help them identify new business opportunities which will improve their top-line revenues.
"With BMC`s Service Assurance Center ROI Tool, customers can take a more structured look at their entire e-business process, from the data centre to the end-user or the customer accessing their website. This can be the real ROI for customers - the ability to help them increase revenue, decrease costs and improve service."
The Service Assurance Center ROI Tool includes best-case, expected-case and worst-case scenarios for implementing service level management around a business-critical application. The value areas identified for non-ASP Service Assurance Center users are: reduced rate of hiring, systems support, helpdesk, unplanned downtime savings and reduced licensing costs.
The Online Assessment tool, which can be accessed at www.bmc.com/assessment, allows BMC customers to rate both their environmental effectiveness and their effectiveness in using BMC products, and points out where HealthChecks and other BMC Software Professional Services offerings may be appropriate. Selectable modules for the Online Assessment Tool include Patrol, Commmand/Post and Best/1 utilisation effectiveness; service level management readiness assessment, performance planning/capacity planning assessment and recovery assessment.
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