Sipho Zungu has stepped down as head of Business Process Enabling SA (BPeSA): Western Cape.
Zungu, who was CEO at the organisation for over two years, will leave to pursue other business opportunities. He will remain at BPeSA until the end of February, to assist with the handover.
Fagri Semaar will take over from Zungu as interim CEO, while Roland Govender will assume the role of interim chairman of BPeSA: Western Cape.
Semaar says Zungu's departure will not affect the organisation's ability to drive growth in the business process outsourcing (BPO) industry.
“The BPO sector has experienced impressive growth over the course of Zungu's tenure, with the province now creating more than of 30 000 jobs. We are committed to build on this platform and are in the process of discussing possible BPO investment opportunities, with three large foreign delegations,” says Semaar.
Despite concerns for the future of the BPO sector, Semaar notes that potential investors are impressed by facilities in the region, and she is confident it will result in healthy foreign investments.
Semaar says the BPeSA will be involved in getting a number of private companies to attend international trade fairs or stage forays abroad to promote SA as a BPO location. In 2010, the organisation will also step up its support for small, medium and micro enterprises by improving its assistance to emerging operators.
Companies will also be encouraged to take more responsibility for their own growth through international trade fairs and offer services to more mid-sized local companies too, as well as chasing foreign deals, says Govender.
“We operate in a highly-competitive global environment, where every year new countries start offering BPO services. We need to make SA more visible and one area that really needs intense work is marketing ourselves as a location. The business is there, but we need to be more aggressive in chasing it,” says Govender.
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