Outsourcing and Managed Services

White paper: The KPIs you should be measuring, but probably aren’t

Managed service providers can measure performance, evaluate their relationships with clients and increase loyalty.


First Technology National reforms SA Mint’s storage architecture

The company replaced the admin and factory server room storage with all-flash arrays and configured the backup to run on the South African Mint's existing storage solution.


DNI looks to Datacentrix

The company has helped DNI revamp its server room, overcoming current capacity and performance-related challenges.


Managing vulnerabilities with limited resources

IT budgets are strained and shrinking. Gartner predicts that global IT spending will grow at just 0.6% this year due to slowing global economic growth, recessions, trade wars and stalled Brexit talks.


Automotive company drives down ICT costs

The company has saved close to R1 million on links and hosting since the roll-out of a dual connectivity WAN by Datacentrix company, eNetworks.


Why you need managed services for IOT security

Growing complexity and subsequent changes to the network create complicated challenges that exceed the capabilities of under-resourced IT departments.


eBook: Automation 101

Automation drives efficiency and profitability within a managed services practice.


Business process outsourcing unlocks R4.7bn for Cape Town

Over the past five years, the Mother City has raked in billions from the business process outsourcing sector.


Tarsus On Demand targets Africa for growth

The cloud enablement company plans to expand its offering from SA to the rest of Africa over the next six to eight months.

16 Oct

Case study: How OneView enables banking

Nebula used OneView, its enterprise technology expense management system, to enable the operations and cost management processes at one of SA’s major banks.


Merchants goes live with Avaya Private Cloud solution

The contact centre transformation project comes as Merchants looks to achieve new levels of growth in the increasingly competitive BPO industry.