Security conversation vital between customers and MSPs
White paper: The KPIs you should be measuring, but probably aren’t
Managed service providers can measure performance, evaluate their relationships with clients and increase loyalty.
First Technology National reforms SA Mint’s storage architecture
The company replaced the admin and factory server room storage with all-flash arrays and configured the backup to run on the South African Mint's existing storage solution.
Business process outsourcing unlocks R4.7bn for Cape Town
Over the past five years, the Mother City has raked in billions from the business process outsourcing sector.
Merchants goes live with Avaya Private Cloud solution
The contact centre transformation project comes as Merchants looks to achieve new levels of growth in the increasingly competitive BPO industry.