Genesys has appointed BSW Data as an independent systems integrator to work with Genesys customers in providing solutions for enterprise CTI (computer telephony integration), call centre software, and customer interaction networks. This is a growing market but also a complex one. Companies that purchase software solutions from Genesys can now rely on the skills of highly regarded systems integrators BSW Data to make sure that their solutions effectively harness their company information base.
"BSW is the only local South African company to be appointed as an independent systems integrator for Genesys. We believe that BSW is in an ideal position to add value to both the Genesys customers and the Genesys value added resellers (VARs) with core expertise and knowledge," says Karl Campbell, executive director of BSW.
This new relationship with BSW Data offers significant new value to Genesys customers.
"Clearly this software will have a major impact on businesses and enterprises, and to maximize this our customers need partners that are not only skilled in Genesys but also in the integration of all elements with the clients existing infrastructure and business processes," points out Campbell.
BSW has over 20 trained systems engineers with experience of Genesys, and a significant number are already certified as Genesys engineers, and Genesys architects
"We are very excited about the relationship and about using the BSW skills to add additional value to clients," says Campbell.
Genesys offers open, platform independent and scalable CTI solutions and innovative solutions for companies seeking the best in CTI. Genesys has created communications software that intelligently links customers and employees for maximum benefit. Genesys provides applications and solutions that add value by increasing productivity, improving customer satisfaction and generating new revenues. A high emphasis on R&D will ensure that Genesys will continue to deliver highly functional CTI applications into the 21st century.
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