Cloud-enabled mobility services are being used more and more by forward-thinking companies that are already seeing the benefits and realising returns on their investments.
So says Caroline Scofield, executive of Westcon SA, a converged communications solution provider. Scofield notes that the key to this take-up of enterprise mobility has been the holy grail of cloud-based pricing models, which have been applied to mobility services.
Market research firm, Research and Markets, forecasts that the global enterprise mobility market will grow at a CAGR of 7.3% between 2011 and 2015.
The firm points out that one of the key factors contributing to this growth is improved real-time decision-making. The global enterprise mobility market has also been witnessing increasing popularity of the bring your own device trend, it adds.
According to Gartner, the rapid proliferation of consumer mobile devices is changing the traditional IT environment in organisations.
“This has allowed enterprise mobility services to fall within reach of companies wanting to save money, improve efficiencies, be more competitive and offer a better service - in fact, I'd argue that any enterprise is guaranteed to be able to solve an operational problem with mobility.”
For instance, Scofield explains, TNT, a courier service based in Europe, saw a return on its investment in a mobile label printing service within 104 days - less than six months.
“Simply by kitting out warehouse employees with a hands-free, wearable printer, TNT was able to increase productivity, minimise waste, reduce labelling and delivery errors, and streamline processes.”
However, she adds that shrewd enterprises are turning to expert mobile systems integrators to plan the service and support them for the ensuing months and years as their requirements develop and change.
She notes that part of this support includes navigating the space where technology and humanity intersect, which is key to the success of any mobility service.
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