Bytes Connect has been named as Alcatel-Lucent's EMEA partner of the year for 2010/2011.
Bytes Connect, a division of Bytes Technology Group South Africa, offers offer a full range of ICT services, including IP and legacy voice solutions, unified and mobile communications, contact centres, and a comprehensive range of pre- and post-sales services, among others.
“It is a prestigious award for us,” says Andrew Holden, MD of Bytes Connect, “to be recognised by our groundbreaking global technology partner. It is based on their platforms and our services as a specialist business communications solutions provider that we have been so successful in the local market.”
Bytes Connect has won a string of business based on Alcatel-Lucent technology, such as Gautrain, City Lodge, and Coastlands on the Ridge.
One of Alcatel-Lucent's star performers locally for Bytes Connect has been the Alcatel-Lucent OmniPCX Office and Enterprise that enable converged communications, among other benefits. The OmniPCX Office Communication Server is preconfigured for rapid deployment and allows small and medium businesses to enjoy enterprise-class IP business telephony.
It meshes seamlessly with Alcatel-Lucent Extended Communication Server, and together the two systems provide advanced telephony services, secure high-speed Internet and e-mail, and shared access to contacts, calendars and documents to employees in the office, on the road, or working from home. OmniPCX Office also supports call centre, soft phone and third-party XML applications.
Bytes Connect has a national footprint, with highly trained and experienced technical and support personnel close to customer sites for rapid response times. It also maintains a 24-hour call centre for issue logging and first-line support.
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