Computer Associates International has announced the availability of Remote Control Option for Unicenter TNG, a remote tool for enterprise-wide systems.
The enhanced Remote Control helps reduce IT ownership costs by providing anywhere/any time server and PC administration, real-time end-user support and desktop training.
The Remote Control tools are distributed in South Africa by Server Tools.
Remote Control also gives support staff - including mobile technicians, help desk staffers and systems administrators - secure remote access to all Unicenter TNG management applications.
Through integration with core Unicenter TNG management functions - such as software delivery, asset management, help desk and storage management - the Remote Control Option allows IT staff to perform tasks and solve problems as if they were directly in front of the IT asset requiring attention.
"These facilities are of value to organisations with geographically dispersed sites, since they reduce the need to place personnel with redundant skills at multiple locations," says Server Tools MD Dave Terespolsky. "We have also seen strong demand for these tools at companies which must support remote systems on behalf of third-party clients."
The new version of Remote Control Option for Unicenter TNG is also available as a standalone product under its existing brand name, Remotely Possible 4.0.
The Remote Control Option provides Unicenter TNG users with value-added remote management capabilities that help further drive down total costs of ownership, reducing the need to visit individual desktops or servers to perform management tasks.
"So a systems administrator at any location can be alerted of a software delivery failure," adds Terespolsky, "immediately take control of a remote PC to inspect the target system, resolve the problem, and then reinitiate the software delivery - all from a standard or Web-based Unicenter TNG console."
In combination with Unicenter TNG Advanced Help Desk and CA`s WakePC technology, the Remote Control Option allows service personnel to troubleshoot remote PCs - even when they have been turned off.
The Remote Control Option leverages Unicenter TNG to ease the location and control of remote systems. Administrators can "autodiscover" the network, display a network map of resources, and identify which PCs and servers are equipped with the remote control software. Then they can select the specific unit or units they wish to control.
Share
Editorial contacts