Computer Associates Africa has announced the immediate availability of its Unicenter ServicePlus service aware technology that enables developers to embed self-management capabilities into applications built with Microsoft Visual Studio.NET 2003.
Developers can now create Visual Studio.NET applications that automatically report service alerts to an enterprise help-desk and initiate workflow that automatically fixes the problem - therefore solving common problems with little or no manual intervention.
"IT support organisations are under constant pressure to reduce costs as the complexity of their supporting infrastructure continues to increase," says Ryan Lawlor, business technologist at Computer Associates Africa.
"CA is directly addressing this challenge by initiating key changes to enterprise support through a self-healing IT environment."
Comments Fred Broussard, senior research analyst at IDC: "As IT infrastructures evolve, IT administrators will need software and processes that integrate through the network to speed problem resolution, and lower administrative operations and support costs.
"Solutions that provide an open architecture like that provided by Unicenter ServicePlus service aware initiative can help achieve this integration."
CA is providing templates at http://ca.com/serviceaware as part of an open Web services architecture to promote the creation of Unicenter ServicePlus service aware applications.
And in collaboration with companies such as Microsoft, CA is ensuring the broadest constituency of corporate developers has the tools to build service functionality into their applications to reduce TCO (total cost of ownership).
Unicenter ServicePlus service aware is also an important component of CA`s managing on-demand computing strategy. By enabling devices and applications to proactively and automatically interact with the help desk, it embeds self-management into the on-demand computing infrastructure.
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