In a first for South Africa, CA Southern Africa has launched the internationally acclaimed CA Service Desk through an on-demand offering locally.
Built with global experience of real-world business needs and CA expertise in providing comprehensive IT management solutions - coupled with CA Southern Africa's practical experience and understanding of local conditions - this hosted solution enables customers to improve their service management efficiencies and align with best practices, while reducing operational expenditure.
“The advantages of on-demand services are many,” says Harold van Graan, sales manager at CA Southern Africa. “It eliminates the capital-intensive costs of hardware and licensed software in-house and reduces the costs of administering the application. It frees up existing IT staff to attend to core activities and generate greater value for the business.”
CA Service Desk On-Demand is a fully scalable solution with end-to-end enterprise abilities and features. Service Desk On-Demand delivers fully integrated request, incident, problem and change management that are ITILV3 certified. ITIL (Information Technology Infrastructure Library) is a globally recognised set of best practices for IT management that is used throughout the industry and, in fact, is the basis of relevant ISO standards.
“Although this is an affordable, ready-to-use IT support system, it complies with the highest international standards and the solution follows in the tradition of CA products that provide complete IT management,” says Van Graan. “CA Service Desk On-Demand has equal or even better advantages for the medium-sized or SME business and for the first-time buyer in the local market. These customers can access the enterprise-rich functionality that comes with CA Service Desk at a fraction of the cost involved with traditional on-site solutions.
“The fact that the solution is hosted locally is a great benefit for customers in local and regional markets, with response times that are far better than waiting for responses from similar services based overseas. Customer contact is immediate - and personalised by our own expert staff.
“There is a general trend in the industry to move back-end applications to on-demand services, which is in line with the move to cloud computing and thus reducing overall IT costs. CA Service Desk On-Demand is an ideal solution to assist companies with simultaneously reducing cost and increasing service delivery.”
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