CA Southern Africa has announced that CA Technologies has unveiled CA Cloud Service Management, a mobile-ready, SaaS-based IT service management (ITSM) solution that delivers simplicity and speed across the enterprise.
CA Cloud Service Management is designed with a unique "configure, don't code" approach that offers implementation in weeks, not months, without new development and maintenance resources or complex upgrades. In fact, service delivery and resource provisioning can be automated in just a few minutes. And, it provides a consumer-like experience to accelerate adoption and empower end users.
"We are extremely excited about this announcement," says Gary Lawrence, MD, CA Southern Africa. "We have seen a steady increase in demand for cloud-based solutions on the continent, and this modern, easy to use, yet comprehensive, solution is perfectly positioned for our market." he adds.
Andrea Lodolo, CTO CA Southern Africa, highlights the explosion of applications and devices deployed in the enterprise. "This has made service delivery a cornerstone of employee and business productivity. CA has designed a solution that unlocks the full potential of SaaS by focusing on what matters to customers - employee satisfaction, speed of deployment and reduced cost of ownership. This new solution challenges traditional products and unlocks SAAS value." says Lodolo.
A recent Gartner survey* of early-adopters of ITSM SaaS highlighted various challenges including:
* When implementing SaaS-based IT service desk solutions, customisation and integration are the most common problems.
* Infrastructure and operations organisations report that SaaS solutions are not quicker to implement than on-premises solutions.
* I&O organisations report that SaaS solutions have not led to a reduction in staff supporting the tool.
CA Cloud Service Management was built to address these challenges and drive sustained value for IT teams and end-users. The solution offers: an intuitive user interface with modern search and collaboration; a rich mobile experience for end users to request services, assets and support from any device; true "drag-and-drop" workflows that can be built in minutes and dynamic "in-app" guidance that accelerates initial setup. Other benefits include asset management and discovery as well as advanced, self-service reporting and dashboards.
"Solutions like CA Cloud Service Management can deliver on the promise of SaaS ITSM by focusing on efficiently meeting the core needs of user personas rather than a sophisticated technical platform that's difficult to maintain and upgrade," said Robert Young, Research Manager, Enterprise System Management Software, IDC.
Internationally CA Cloud Service Management became available on 30 May with favourable feedback from leading companies including: Fujitsu and UST Global.
*Gartner "Survey Analysis: How to Interpret SaaS-based IT service desk tool myths, reality and recommendations", Jeffrey Brooks, Jarod Greene, Chris Matchett, 8 October 2013.
Resources:
* Demo and Free Trial
* Replay of Webinar with Gartner entitled "Increase IT Self-Service Adoption & Satisfaction"
* Product Data Sheet
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