New AI workflow capability for Avaya OneCloud CCaaS infused with new voice, digital engagement features to enhance customer experience
Avaya adds new capabilities to Avaya OneCloud CCaaS that deliver better outcomes by connecting voice, digital and AI applications using a single visual design environment.
How I learned to stop worrying (and love the cloud)
The urgency of enabling cloud technologies to maintain business productivity has obscured organisations' long-term strategic vision, says Jacques du Preez, CEO of Intellinexus.
Atmos by CallCabinet wins 2021 Unified Communications Product of the Year for MS Teams compliance recording solution
CallCabinet, announces that TMC has named Atmos as its 2021 Unified Communications Product of the Year, for its compliance recording solution for Microsoft Teams voice, video and screen share features.
Connectivity accelerating digital transformation for SMEs
Digital transformation is presenting new opportunities for SMEs, but to access cloud services and establish an online presence, reliable and affordable connectivity is a must, says MTN Business.
SA public sector seeks cloud for efficiency; private sector for innovation, study reveals
Both sectors seek cost savings as their second most important consideration in moving to the cloud, according to the study by Amazon Web Services and ITWeb.
In a time of rapid change and upheaval, CIOs are faced with a range of challenges they need to overcome if they wish to stay at the forefront of the growing digital revolution.
Secure access service edge brings trustworthy security to the modern enterprise networking landscape, as its capabilities extend far beyond legacy security architectures.
Ananda Networks is fully cloud-managed and implements an identity-defined perimeter, whereby members are defined based on their identities, rather than their IP addresses or network attributes.
The cloud-focused environments that delivered the business agility needed to survive the pandemic will be the foundation of ongoing transformation, says Sanjeev Kamboj, head of Sales & Pre-Sales, Applications & Multi-Cloud Business in Northern and Western Europe, Fujitsu.