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CA Technologies unified monitoring helps IT organisations focus on customer experience

The latest CA Nimsoft Monitor release expands infrastructure visibility and improves staff productivity.

Johannesburg, 29 May 2014

CA Southern Africa has announced the latest release of CA Nimsoft Monitor, CA Technologies' unified solution for monitoring and managing IT technologies and services. Enhancements to CA Nimsoft Monitor further expand infrastructure visibility and improve staff productivity so that IT organisations can focus more on the customer experience.

In the race to deliver new applications that drive revenue and differentiated customer experiences, IT infrastructure is becoming increasingly complex. Many IT operations teams are struggling to make sense of infrastructure performance data from a number of disparate tools, and as a result, take a reactive approach to infrastructure management.

CA Nimsoft Monitor delivers comprehensive IT monitoring that enables IT organisations to take a more proactive approach to infrastructure management and be better equipped to manage the explosion of applications and services that will help grow their business. With better visibility and insight of their infrastructure, IT teams can closely monitor infrastructure performance, access critical metrics and data, and take proactive corrective steps to maintain maximum customer and end-user satisfaction.

CA Nimsoft Monitor provides comprehensive and proactive IT monitoring coverage through a single, unified architecture that supports traditional data centres, and virtualisation and cloud environments. It is simple to use and has a lightweight footprint that delivers the scalability and multi-tenancy required by enterprises and managed service providers. IT operations teams can quickly adopt and manage new customer-centric services, applications and technologies to help grow their businesses by taking advantage of its unique "plug and play" architecture.

"In today's app-driven economy, businesses are putting the customer experience, and the success, or failure, of their brands, in the hands of IT teams. IT leaders can no longer be satisfied cobbling together dozens of tools to monitor the health of their infrastructure - the critical foundation that powers these apps and services," says Gary Lawrence, MD CA Southern Africa. "CA Nimsoft Monitor helps IT pros to spend less time managing their management tools and more time delivering the best customer experience possible."

The latest release of CA Nimsoft Monitor enhances capabilities such as performance trending and root cause analysis; intuitive, sophisticated reports and dashboards; and out-of-the-box custom monitoring.

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CA Southern Africa

CA Southern Africa is the leading provider of IT management solutions in sub-Saharan Africa.

The company's IT management experts provide solutions and services that cover the entire IT management lifecycle encompassing all areas of IT and security from distributed to mainframe, mobility and cloud.

Through the use of technology it assists customers to transform the economics of IT by: controlling complexity; assuring the quality of IT services; reducing costs and risk; and providing information to make the right strategic decisions.

CA Southern Africa is the sole representative of CA Technologies in sub-Saharan Africa and is a member of the JSE listed EOH group of companies.

For further information log on to: www.ca.com/za

Editorial contacts

Deirdre Blain
Blain Communications
(+27) 11 462 4974
blain@iafrica.com
Joanne Cawrse
CA Southern Africa
(+27) 11 417 8645
joanne.cawrse@caafrica.co.za