Computer Associates International, Inc announced today that it has certified more than 800 CA Technology Services consultants in ITIL service management to help customers adopt best practices into their environments.
ITIL, the industry`s most widely accepted approach to IT service management, provides a cohesive set of best practices, drawn from the public and private sectors internationally. It is supported by field-proven implementation methodologies and assessment tools - as well as a comprehensive qualification scheme and accredited training organisations.
IT service management has become a critical discipline for organisations as they become increasingly dependent on technology to generate revenue, serve customers, and out-perform the competition. CA Technology Services is helping its global customers implement ITIL-compatible service management through certified services and best-in-class Unicenter Service Management solutions. CA is also working with ITIL-certified business partners to deliver highly customised, state-of-the-art service management solutions.
"The effectiveness of our support services directly impacts the end-user`s satisfaction and what we deliver to them through our core IT business systems," said Felix Fischer, chief information officer at AMAG, a leading Swiss importer of Volkswagen, Audi, Seat, Porsche and Skoda automobiles and parts.
"CA Technology Services` expertise in ITIL best practices enabled us to achieve that effectiveness more rapidly and with less risk than would have been possible on our own."
Learning solutions provider ITpreneurs delivered Web-based, certified ITSM/ITIL training to CA at various locations worldwide. An additional 200 CA Technology Services consultants are expected to achieve ITIL certification by March.
"ITIL competency is essential for helping customers evolve and refine their service management strategies as required to meet the escalating challenges of an increasingly fluid and complex technology environment," said Una O` Neill, senior vice-president and general manager of CA Technology Services.
"With the addition of hundreds of ITIL-certified professionals to CA Technology Services` roster, CA continues to reinforce its position as an industry-leading resource for service management transformation."
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Computer Associates International, Inc (NYSE:CA), the world`s largest management software company, delivers software and services across operations, security, storage, lifecycle and service management to optimise the performance, reliability and efficiency of enterprise IT environments.
Founded in 1976, CA is headquartered in Islandia, New York and serves customers in more than 140 countries. For more information, please visit http://ca.com.
CA Technology Services
CA Technology Services leverages the global expertise of certified IT professionals in service management, operations management, security management, storage management and lifecycle management to help customers achieve more efficient IT performance and better manage the enterprise. For additional information, please visit http://ca.com/services.
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