CRM solutions provider Calibre has been appointed local distributor for ASTEA International`s ServiceAlliance customer management support solutions.
"ServiceAlliance`s strong customer service application addresses key service delivery requirements in this market," says Gordon Fraser, MD of Calibre Holdings. "Its integrated back office capabilities provide a great deal of flexibility in contract creation, service level management, logistics and decision support reporting.
A solution that centralises, automates and accelerates all aspects of customer service operations, the integrated functionality of ServiceAlliance allows any business to improve its front-office client support - from customer requests, support and helpdesk, through contracts, sales and service order management, to inventory management and logistics, billing and analysis.
"It may be easily tailored to the individual needs and workflow of any organisation without source code modification," he says. Gordon explains that the application provides a wealth of data and decision support tools that help service organisations continuously refine the quality of their customer processes.
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Calibre
Conceived out of the FrasMan Group in 1996, Calibre Holdings is the holding company for Calibre Solutions and Calibre Intellect. Calibre Solutions was formed for the purpose of supplying, implementing and supporting leading customer relationship management (CRM) software applications in sub-Saharan Africa. The objective of Calibre Intellect is to manage the strategic reconciliation of IT strategies against companies` business plans in order to best determine system requirements.
ASTEA International
ASTEA International develops Customer Management Software that enables organizations to automate their field service and customer support operations. ASTEA`s products include ServiceAlliance, a client/server customer-service automation application that can be easily configured and rapidly deployed; DISPATCH-1, the industry`s leading and most complete field service application; and V-Service, a unique, 100% web-based field service application. ASTEA markets its products through direct and indirect sales and services networks throughout North America, Europe, Asia, Australia and New Zealand.
The Company`s customer base includes such industry leaders as StorageTek, Groupe Bull, Bell Atlantic, Polaroid, NCR, GTE Customer Networks, Siemens Business Communications Systems, Johnson Controls, and Sprint. ASTEA`s products embody 20 years of industry-leading knowledge and experience, building tightly integrated, end-to-end solutions for service-based organizations of different sizes and needs. ASTEA can be reached at (215) 682-2500 or (800) 724-2891, facsimile (215) 682-2515, e-mail to info@astea.com or via the World Wide Web at www.astea.com.