Quintus Corporation, locally represented by eContact Solutions (Pty.) Ltd., a provider of contact center solutions for e-customer relationship management, has announced that the Quintus eContact Suite has received the Call Center Magazine`s 1999 Product of the Year Award. eContact Suite was recognised as a market-leading solution that enables personalised customer service across multiple media channels, including telephony, voice over IP (Internet protocol), IVR (interactive voice response), facsimile and imaging, email, Web, and e-commerce.
Call Center Magazine editors noted, "We particularly appreciate how the eContact Suite enables agents to view email and other online messages from a single screen."
Quintus` eContact Suite routes messages from a diverse range of media, including telephone calls, email messages, text, chat, and voice over IP, as well as data collected from IVR systems. The eContact Suite was specifically designed to unify these multiple customer service tools.
"We are proud that the Quintus eContact Suite has been awarded the 1999 Product of the Year Award by Call Center Magazine," said Alan Anderson, chairman and CEO of Quintus. "An honour like the Call Center Magazine award validates that we are providing the complete integration system that customer service organisations want. The eContact suite helps increase customer loyalty by using the Internet and other channels to deliver highly personalised service."
eContact Solutions has already implemented solutions using eContact Suite, with great success, at leading South African companies. With one of the largest contact centres in South Africa using Quintus` eContact Suite, the strength of this product suite is it scaleability and rapid deployment. Coupled to this its ability to integrate with most systems within any company and you have a winning solution.
In addition to this award, eContact received the Editor`s Choice Award from Call Center Solutions and Best of Call Center `99 by Call Center Product News.
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