TelePassport has announced the immediate release of its latest innovation in corporate telephone cost savings, the TelePassport CallTrigger. The CallTrigger is a GSM-based Call-back Server that is connected to your office switchboard and provides authorized users (such as staff, field workers, clients etc.) with automatic user-triggered call-backs to their fixed or mobile phones.
The corporate call-back facility allows users to contact the office completely free of charge to them, even from a cellular phone: the incoming call is effectively "reverse-charged" back to the office using an instant call-back - and no charge is incurred by the handset for the short (unanswered) "trigger call" either. Where staff are concerned, this can save companies huge administration costs, as they no longer have to process, audit and reimburse their staff for calls made to the office. Better still, the reverse-charged call-back is made at the company's low outbound, corporate or "least-cost-routed" tariff, instead of the users' cellphone handset tariff, saving even more money.
TelePassport was the first company to bring international call-back to South Africa, in the early 1990's. It is therefore no surprise that TelePassport pioneered the concept of GSM-based corporate call-back in South Africa in 2000, when they commissioned the addition of call-back functionality into locally produced fixed cellular terminals.
TelePassport MD Anton Potgieter reports: "The use of a call-back facility programmed onto clients' GSM least cost router ("LCR") dialers is widespread - up to 30% of LCR clients currently make use of the call-back feature on their LCR installation. However the traditional offering is cumbersome, and every time a user is added or removed the dialers need to be manually maintained by the LCR provider, often at the price of a costly technician site visit."
The all-new TelePassport CallTrigger Server approaches this from a completely different angle, providing vastly superior features and performance. Potgieter continues: "Conventional call-back on GSM dialers requires that each dialer be programmed individually with a list of authorized call-back users, which is generally limited to about 100 numbers per unit. In contrast, as a single server device the CallTrigger has a single central authorized user list and is available in sizes right up to 2000 users - an improvement of 10 times!"
But the CallTrigger's real technological advance is in its management facilities: Where reprogramming traditional GSM call-back units often requires a site visit by a technician, the CallTrigger's authorized user list may be instantly maintained and updated by the client themselves through TelePassport's Client Zone on the TelePassport web site!
"Another limitation of traditional GSM call-back is that users are all directed to a single PABX extension, usually reception - whereas the CallTrigger allows each user to be directed to a unique extension when called back. And because the CallTrigger is SA's, if not the world's, first true call-back server, it is not limited to a single concurrent call-back at a time, and instead can serve up multiple concurrent call-backs simultaneously."
Potgieter concludes, "We are extremely proud of the CallTrigger - it is another completely local TelePassport development, made by a BEE, Proudly South African company to ISO standards, to suit the exact needs of the South African market. It has passed all beta testing over the past 6 months with flying colours, and takes corporate call-back to a completely new level of service and sophistication."
The CallTrigger is available from TelePassport in sizes up to 2000 users, at a monthly rental starting from only R150 per month.
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