CallCabinet announces compliance call recording for Webex Contact Center

CallCabinet, a cloud-based compliance call recording solution for unified communications platforms, announced the integration of compliance call recording to Webex Contact Center. As a Cisco Preferred Solution Partner, CallCabinet delivers cloud-native compliance call recording to Webex by Cisco’s communications platforms.

Webex Contact Center, a unified, omnichannel contact centre solution, is centrally managed and administered from the cloud to improve operational efficiency and help reduce costs. CallCabinet ensures 100% of the calls are compliantly recorded, allowing organisations to share their data to third-party systems such as Bloomberg Vault and SteelEye easily and securely.

Cloud-based contact centres improve the agility and flexibility of operations by no longer requiring premises-bound operations. With cloud security often outperforming on-premises security, cloud-based contact centres provide organisations with a premier compliance recording solution.

“For too long, businesses and their workforce have been held captive by premises-based recording,” said Ryan Kahan, CEO of CallCabinet. “Communications solution providers are rapidly creating cloud-native solutions to keep up with the worldwide demand. CallCabinet was there to integrate with the first cloud-based communications platforms and will continue to provide comprehensive compliance recording to all of them.”

As businesses increasingly migrate from legacy, premises-based compliance recording to the cloud, CallCabinet serves as an essential service offering to integrate archival and new compliance recordings into usable voice data.

With CallCabinet’s data centres located in six continents, organisations operating in highly regulated industries are thoroughly protected under call compliance. Data sovereignty, data security, resilience, redundancy and multi-tenancy are backed by CallCabinet global support.

John McCarthy, Chief Operating Officer at CallCabinet, said: “We remain at the forefront of the cloud revolution, and we're assisting business and communications platforms alike. Whether you’re an enterprise looking to migrate to the cloud or a communications provider, CallCabinet makes cloud compliance recording easy.”

Contact centres around the world are rapidly modernising their operations to the cloud. Webex Contact Center is providing these businesses with innovation, flexibility and the agility of the cloud alongside security and scalability.