Six South Africans will leave for the UK today for training to set up a Remedy contact centre in Cape Town.
The centre is being established by global software consultancy TuringSMI.
Remedy is part of a suite of development tools owned by software development group BMC. With the tools, companies can develop their own support centres as part of a business service management application, says Norman Bassett, sales and marketing manager of the local branch of US-based TuringSMI.
"We see the need to develop a first-tier contact and support centre in Cape Town due to the penetration the Remedy products have in SA and southern Africa. TuringSMI decided in June that it needed an Africa component to its global presence," he says.
Among the BMC Remedy users locally are Telkom, Pick 'n Pay and the State IT Agency. Two of the BMC resellers in SA are IBM and African Legend Indigo.
However, TuringSMI is the only one of BMC`s global partners that is locally represented, says Bassett. "Our clients will have a service level agreement that includes the use of the local call centre. Clients of other companies can purchase separate maintenance agreements with us."
He says the six trainees will be back in the country by the end of the month and the call centre, to be located in Cape Town`s northern suburbs, will then be fully operational. They will join seven staff in the operation.
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