Car supermarket opens contact centre

Car supermarket Motorpoint has officially opened its new contact centre in Derby, reports Contact Centres.

The 9 000 square-foot contact centre will not only handle sales calls for Motorpoint Derby but the company's other mega sites in Burnley, Glasgow, Newport and Peterborough with the company anticipating handling 75 000 calls on its first year.

Jon Baird, Motorpoint call centre general manager said: “We opened our call centre at a time when the idea of buying a car over the phone was completely unheard of. But technology has moved on considerably since then and today buying a car over the phone has become the norm.”

A joint venture ofAegis, the business process outsourcing arm of the Essar group, has clinched one of the largest contracts in the IT industry says The Telegraph.

Contact Centre company has bagged an eight-year contract of over $2 billion to provide customer care services to Saudi Telecom's 30 million subscribers in Saudi Arabia.

Aegis and STC have almost the same stakes in Contact Centre Company. STC will hold a 50% stake plus one share, and Aegis the rest.

The owner of Sneakers Computers in Courtenay, UK, is warning the public about a scam that is likely coming from a call centre in India purporting to be from Microsoft, states Comox Valley Record.

The caller is telling people their version of Windows is reporting a computer virus, which can be cleaned out by downloading a program.

“Of course it's going to be a scam, Microsoft doesn't do this,” Richard Boyle of Microsoft says. “What's different about this is we are actually being called. That's what gives it a little more weight, other than the odd anonymous e-mails that might pop up on your screen and they will talk you through the process.”