Caritor Inc, a $59 million global software services provider known for bringing to market leading-edge software products and solutions, has announced the launch of its latest products venture, Certido.
Caritor SA, the South African subsidiary of Caritor, will represent Certido in the South African market.
Certido leverages Caritor`s decade of experience working with world-class customers to deliver best of breed products to the marketplace. The first product suite under the Certido brand is Certido Service Xcellence, a suite of outsourced service delivery management solutions.
Certido Service Xcellence provides a multi-channel service framework and allows IT organisations to track, measure and ensure adherence to pre-determined service level agreements. Certido Service Xcellence provides superior customer service at lower cost and facilitates the efficient governance of outsourced service delivery operations. Certido Service Xcellence is currently used to ensure reliable delivery of outsourced IT services to the employees of four divisions of a Fortune 500 organisation. For more information, please visit www.certido.com.
Announcing the Certido launch, Phani Nagarjuna, CMO and Head of Strategy, Products & Business Development, said: "Certido will add significant value to the overall Caritor value proposition. In particular, the launch of Certido Service Xcellence will enable us to significantly improve delivery of services to the end-user. IT services, typically outsourced to external vendors, have strict guidelines in terms of service level agreements (SLAs) but minimal ways to ensure their adherence and the overall delivery of business value. Certido Service Xcellence changes that - for the first time, end-users will have a management tool that tracks and measures the value of the vendor relationship."
Caritor`s first product initiative, Influence Software, was launched in 1996 and focused on delivering business intelligence solutions. Subsequently Informatica acquired Influence Software in 1999 in an $80 million stock transaction.
Caritor has a distinct competitive advantage of producing "shrink-wrap" commercial software products and competing successfully in the world`s most competitive and mature software products marketplaces. Caritor leverages this "commercial-grade-quality" mindset and know-how to develop, deliver and support high-performance software solutions, build and market state-of-the art software products, and implement and support enterprise applications such as SAP, Oracle Applications, PeopleSoft and Siebel.
For further information, contact Guruprakash at +27726793426 or mail to Guruprakash.ramachandran@caritor.com.
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