Consology has been appointed by Carrier IQ to distribute and implement its Mobile Service Intelligence solutions to mobile telecom operators in Africa.
Mobile Service Intelligence solutions use the mobile phone to give details on usage and usability, providing mobile operators with insight into the experiences subscribers are having with their phones, applications and network services.
This insight helps mobile operators make intelligent business decisions that lower operating costs, increase customer satisfaction, help in network optimisation, offer higher quality of service and reduce customer churn.
The Mobile Service Intelligence solution automatically provides accurate, real-time data directly from subscribers' handsets and then aggregates, analyses and delivers this data via easy-to-use Web applications. It can capture data on all service and network layers, including radio frequency, Internet Protocol, voice, integrated applications and downloaded software, the company says.
Previously, operators would have had to use expensive and unreliable methods of gathering and collating this data.
John Ziniades, CEO of Consology, says: "The Carrier IQ product range fits in well with Consology's focus on providing solutions that help clients to decrease operating costs and customer churn while boosting customer satisfaction. As Carrier IQ's official African partner, Consology will look to offer the Carrier IQ solutions to our existing customers in the telecom space as well as other operators across Africa."
"We look forward to working with Consology in rolling out solutions that help African operators drive customer loyalty and retention, improve quality and time to market of their services, and solve the real business challenges they face in an increasingly competitive market," says Mark Quinlivan, CEO of Carrier IQ.
Related story:
Self-service increases cost savings
Share
