SecureData, a member of the JSE-listed ERP.com Group, and the southern African distributor for Centennial, a leading network auditing and asset management specialist, today announced the integration of its award-winning IT auditing and tracking software, Centennial Discovery, with FrontRange's HEAT Service Management Solution.
This integration gives HEAT users the ability to dramatically accelerate ticket workflows by delivering rapid access to detailed information on all network hardware and software assets. Such functionality significantly shortens issue diagnosis and resolution times resulting in reduced overall service desk operating costs.
"For most IT initiatives, Discovery comes first - a concept that couldn't be more important when it comes to the help-desk," commented Brant Hubbard, General Manager of Centennial Software LLC.
"Our integration of Centennial Discovery with FrontRange HEAT gives service professionals comprehensive insight into the details of their users' networking environment. The result is more effective and accurate technical support."
With its unique design and patent-pending LANProbe technology, Centennial Discovery is one of the only network discovery and asset management products on the market that ensures fast, comprehensive discovery of all network (IP-addressable) hardware and software assets - including versions, physical locations and usage across multiple platforms. This added visibility enables service management technicians to more effectively evaluate and process support inquiries. Centennial Discovery is also a powerful technology for upgrade/patch deployment, regulatory auditing, change and lifecycle management, inventory or asset management, business/IT planning and more.
For further information, please contact Bianca Maritz at telephone (011) 257 8600; fax (011) 257 8699; e-mail biancam@securedata.co.za.
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Centennial Software is a leading supplier of technology inventory management solutions to major organisations around the world, helping to reduce total cost of ownership. Centennial has been providing award-winning products for over five years and has a proven track record for providing leading-edge solutions.
Based in Swindon, England, the company was formed in 1997 by a team of highly skilled software engineers with many years experience in developing operating systems and network applications. Working together initially at Digital Research, the team was responsible for the award-winning DR-DOS operating system, and following the acquisition by Novell, developed components of the industry-standard Novell NetWare product.
SecureData
SecureData, an ERP.com company, is Africa's premier IT security solution provider. SecureData's solutions incorporate anti-virus and content security, network security, intrusion prevention software and network asset management.
SecureData's comprehensive "Managed Security Services" include design, audit, implementation, vulnerability assessment, outsourcing and hosting. SecureData distributes, sells and supports category leading IT security products to the public, corporate and SME sectors throughout Africa as well as products and services to the SOHO and consumer markets through partnerships with ISPs.
As well as being the sole distributor in Sub-Saharan Africa for Trend Micro, SecureData is the African distributor for US-based TippingPoint Technologies and the southern African distributor for US-based Application Security, eEye, Rocket Software and RSA Security and UK-based Centennial. For more information, visit SecureData at www.securedata.co.za.
ERP.com
ERP.com is a JSE-listed company focused on the implementation, integration and management of enterprise applications in an e-business environment. For more information, visit ERP.com at www.erpcom.co.za.
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