Charter Life Insurance has chosen Exsol`s automatic data capture solution to upgrade its data processing application, which will speed up customer service, reduce manual input and improve data accuracy. Exsol is the information management division of JSE-listed EC-Hold.
"Exsol`s TIS and DIS solutions will enable our system to recognise input from faxed or digitally captured documents and automatically load them into our mainframe system without human intervention," says Geoff Norris, divisional director customer services at Charter Life, a specialist company within the Liberty Group.
"The data capturing systems will go live in January 2001 and will automate all new insurance application processes," says Chantal Levi, Exsol account manager. "Automation increases input speed, reduces paper handling and virtually eliminates the manual capturing element, which results in greater output quality," continues Levi.
By mid-2001, Charter Life`s data capture systems will include a full imaging application. The hardware includes scanning equipment and a JVC jukebox, which is DVD capable. Currently Charter Life is using CD media.
Charter Life`s business is dependent upon the accurate capture of customer details as provided in application forms and supporting documents," says Levi. These pieces of paper - which include copies of ID books, pay slips and so on - are sent to Charter` life`s head office in Braamfontein in two ways - either through physical delivery or via fax.
If faxed, the transmission is not printed out but sent straight into a fax server at Charter Life`s library head office. After storing, the data is forwarded to the relevant workstation for approval and "reading" by Exsol`s TIS, which produces usable computer data for further action. If the documents are physically delivered, the forms are first scanned and then the same process is followed.
"We chose Exsol after doing a market evaluation of available products and found that Exsol`s offering best suited our requirements," says Norris. "Our primary motivation was to reduce the manual input and human error factor, which Exsol`s system does perfectly," he concludes.
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