ISS, one of South Africa`s leading information technology repair centres, has been appointed as the Chase Research Authorised Repair Centre.
All Chase Research products carry a Lifetime Warranty, however, should a Chase product fail in the field, the company prides itself on providing a rapid repair service. Chase Research has ensured quality product support by training and approving local Authorised Repair Centres (ARCs). ARCs provide rapid repair of products to Chase`s exacting standards.
"Integral Support Services (ISS) was selected as the Chase Research Authorised Repair Centre in South Africa because of their outstanding repair facilities", said Charles Newbery, Operations Director at Chase Research. "They are established in the market providing smooth and top quality service to their customers and vendors. We are very excited about our new relationship with ISS and look forward to the benefits they will bring to Chase Research in the South African market."
ISS have received full training in the support of Chase Research products and their approved status as the Authorised Repair Centre will ensure that Chase Research customers receive first class maintenance of their products.
Stephen Macintosh, Founding Director of ISS said, "The services Chase Research requires on their products dovetail very well with the ISS aim to grow in the specialised services field. We provide the service industry as well as selected equipment manufacturers like Chase Research with our full spectrum of service at our laboratory in Johannesburg. Chase Research have already provided ISS with a full inventory of swap-out products and components required to repair their product range as well as product specific test jigs."
ISS will centralise product repair at its Johannesburg facility with users of Chase Research products being able to utilise the network of ISS repair centres countrywide as well as courier services to transport the products around South Africa.
Chase Research, a major international player in network connectivity and one of the largest suppliers of Multi-port Serial Cards and Terminal Servers, has been active in South Africa for over eight years.
Selling its specialised products solely through a distribution channel, the Chase Research portfolio now encompasses Communication Servers (to provide a simple method of connecting serial devices to a LAN), Access Servers (to provide access to the LAN or fixed link for remote dial-in users), Multi-port Serial Cards (to provide additional COM ports), Multi-modem Cards (to provide dial-in / dial-out modem access for networked NT RAS servers), Access Routers (to provide advanced bridging and routing capabilities) and Print Servers (to connect and share parallel and serial printers across a LAN).
Since it`s founding in October 1993 ISS has become a major player in the South African computer and peripheral maintenance industry. Under the guidance of founding-directors Stephen Macintosh and Jimmy Kapoutsis the company has developed into one of South Africa`s leading service facilities, specialising in the repair of a wide range of IT and electronic products.
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