Chordiant Software, a unified customer relationship management (CRM) solutions specialist, has announced the expansion of its international operations with the establishment of an office in Johannesburg.
This facility will be co-located with Bytes Business Solutions, the South African distributor of Chordiant`s Marketing Director software, and will enable Chordiant to capitalise on its work over the past four years in the South African market
"Chordiant`s establishment of a local office and the company`s investment in the people and infrastructure required to maintain delivery capacity demonstrate its commitment to the South African market," says Mark Neethling, customer intelligence practice manager at Bytes Business Solutions.
"It also indicates the growing acknowledgement by international software solution providers of the importance of this market." The Johannesburg office will enhance delivery capability in SA, and will be staffed by a combination of experienced CRM professionals from Bytes and Chordiant International, a subsidiary of Chordiant Software.
Chordiant is a provider of marketing automation and CRM technology for large South African corporations, including Absa and Edgars Consolidated Stores. In opening the Johannesburg office, Bytes has extended its contractual arrangement with Chordiant to include the marketing, sales and distribution of the full range of Chordiant`s enterprise-class platform and applications. This includes Chordiant`s full Intelligent Customer Interaction Management (ICIM) suite; the Dialog Interaction Server which streamlines customer interactions with intelligent services to boost Web completion rates; and Chordiant Marketing Director, which powers complex relationship marketing campaigns across all online and offline channels.
"Our South African office mirrors the demand that Chordiant is receiving for our platform and applications from Global 1000 companies," says Stephen Kelly, Chordiant president and CEO.
"Chordiant is engaging partners worldwide to market and integrate our software as we meet this demand and deliver solutions for companies` most extreme marketing, selling, servicing and customer retention demands."
Share
Chordiant Software Inc (www.Chordiant.com) delivers a unifying CRM solution based on Chordiant`s branded platform strategy, the Intelligent Customer Interaction Management (ICIM) platform. This platform provides highly scalable building blocks for developing and integrating flexible CRM solutions into customers` existing enterprise-wide systems. Headquartered in Cupertino (California), Chordiant maintains offices in Boston, Chicago, Dallas, Manchester (New Hampshire), New York City, London, and Brentford, Amsterdam, Paris, Munich, Frankfurt, Johannesburg, Sydney and Melbourne.
Editorial contacts