Cognos`s Global Customer Services Portal (
http://support.cognos.com
) has been recognised as one of the Ten Best Web Support Sites of 2002. The industry award is given by the Association of Support Professionals (ASP), an international organisation dedicated to the advancement of the technical support profession.
This is the third straight time that the Cognos Global Customer Services Portal has been named to the annual Ten Best list and the sixth award for online customer support excellence the portal has garnered in the past three years.
The Cognos Global Customer Services Portal provides customers with a complete, integrated set of consulting, training, and support services, offered 24x7, worldwide. The flexible and fully customisable service helps global customers achieve maximum business impact with their Cognos business intelligence solutions in the shortest time possible.
The annual "Ten Best" awards customer support Web sites on the basis of overall usability, design and navigation, knowledge base and search implementation, interactive features, personalisation, and the overall success overcoming major development challenges.
Cognos shares this year`s award with technology leaders such as Cisco Systems, Microsoft Great Plains and Network Associates. A panel of customer support experts evaluated 63 sites worldwide which provide online support for software, PC hardware, telecommunications, corporate applications and online services.
By continuously offering new ways for customers to generate greater value from their Cognos solutions, the Cognos Portal serves as a "model of how to deliver support on the Web", says ASP executive director Jeffrey Tarter.
"The Cognos Global Customer Services Portal is a clear example of online customer support innovation and excellence," Tarter said. "Our membership recognises the power and importance of delivering online support to the user community. Cognos is clearly a technology leader driving some of the most sophisticated advances in the Web support field."
"Quality service and support are key to delivering against the goals of business intelligence," says Dave McWilliam, MD of Cognos South Africa. "Cognos as an organisation is dedicated to delivering industry-leading solutions and being a total business partner with our customers. The Cognos Global Customer Services Portal is an extension of that ongoing vision."
More information about the ASP can be found at http://www.asponline.com/.
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