Business intelligence company Cognos announced it has won the Service & Support Professionals Association (SSPA) WebStar Service Award for its ongoing commitment and leadership in delivering outstanding Web-based service and support through the Cognos Global Customer Services Portal.
The WebStar Service Awards are presented annually to the companies that excel at delivering superior customer service via the Web. This is the third year in a row that Cognos has won this particular award, which was presented at the annual SSPA San Diego Summit on 4 February 2002, and the fifth Web site related support award for the Cognos Global Customer Services Portal (http://support.cognos.com) since February 2000.
"Excellent customer support is a critical differentiator for companies that do business on a global scale," says Bill Rose, SSPA founder and executive director. "Cognos continues to demonstrate it is the best practices leader when it comes to effectively supporting today`s global enterprises. By harnessing the power of the Web, Cognos delivers one of the industry`s most complete suites of services, supporting its solutions with specialised knowledge, training and consulting."
Cognos business intelligence solutions transform massive amounts of raw data into powerful, accurate, and actionable information for global enterprises, and its networks of suppliers, customers and partners. Global support has become an essential requirement for trans-national corporations, and a deal-clincher for companies standardising on software solutions for worldwide deployment.
"The enterprise marketplace for any business application today is a very complex environment. When companies invest in Cognos technology, we want to ensure they realise a full return on their investment as quickly as possible," says Peter Gerson, MD of Cognos SA. "To this end, we continue to adopt and adapt new technologies to deliver fast, comprehensive and effective support for our customers-anywhere in the world, day or night. We are honoured to have been selected by SSPA for this award for a third year in a row."
Share
Cognos is the world`s largest and most successful vendor of enterprise business intelligence solutions that leverage Internet technology to make information easily accessible to everyone in your enterprise. Founded in 1969, Cognos does business in more than 120 countries and employs some 2 600 people worldwide. With more than 2 million BI licences in over 16 000 organisations worldwide, Cognos solutions are licensed for use by a wide range of customers, including Global 3000 corporations.
Our business intelligence solutions and services are sold directly and are also available from more than 3 000 worldwide partners and resellers and supported by an experienced field force of more than 1 400 customer-facing personnel. For more information visit: http://www.cognos.com/
Editorial contacts