Companies around the world are turning to information delivery to ensure they can connect with their customers, prospects, partners and employees over the Internet. This is the report from Actuate Corporation, the acknowledged leader in the enterprise information delivery market.
Represented in SA by Comparex Africa Customer Oriented Applications (COA), Actuate helps companies of any size deliver and manipulate corporate information throughout the enterprise and beyond.
"Enterprise information delivery is becoming the new, proactive face of business intelligence," says Rodney Hood, managing executive of Comparex Africa COA. "It provides the underpinning for strategic initiatives such as CRM and collaborative commerce."
To gain an idea of how companies are employing enterprise information delivery, Actuate interviewed a number of large users of its solution suite. These are its findings.
DigitalThink
DigitalThink is a leading provider of e-learning business solutions to Global 2000 companies, delivering measurable business results through its award-winning content and e-learning platform.
"Measurement is critical in any strategic e-learning initiative, and Actuate helps us provide our customers with the best reporting and analysis capabilities in e-learning," says Philip Hogue, director of product marketing at DigitalThink. "Actuate empowers our customers to make informed decisions and to evaluate the impact learning is having on their organisations. Actuate fits naturally into our existing infrastructure and has the lowest total cost of ownership of any competitive solution available today."
Henry Jackson Foundation
The Henry M Jackson Foundation for the Advancement of Military Medicine is a private, not-for-profit service organisation dedicated to improving military medicine and public health.
"Information delivery technology is integral to our strategy of connecting HJF business to employees and partners worldwide and the requirements for doing high-volume information delivery are changing as the use of the Internet by business professionals becomes more pervasive," says Stephen Goodwin, VP of operations. "The information delivery solution for the new economy is available out-of-the-box, with a 100% pure Web architecture. It runs on multiple platforms, requires no training, and integrates naturally with existing infrastructure such as a corporate portal."
Paymentech
Dallas-based Paymentech delivers secure and reliable payment service in merchant acquiring and point-of-sale transaction processing, with a wide array of product functionality and support. Paymentech processed $3.7 billion total transactions and $114 billion in bank card sales volume in 2001. Founded in 1985, Paymentech is the US`s premier processor and acquirer of credit card transactions.
"Actuate 6 will play a key role in helping us attract new customers, improve customer retention and gain competitive advantage," says Eric Bessell, development manager of retail reporting for Paymentech.
"By leveraging Actuate`s scalability and manageability, we can deliver detailed key performance indicator reports to hundreds of thousands of merchant outlets. Before, we could only send reports to a small subset of these people at the corporate headquarter level."
The Carlyle Group
The Carlyle Group is a global private equity firm with more than $13.2 billion under management. Carlyle`s mission is to generate extraordinary returns by employing a conservative, proven, and disciplined approach to investing. Carlyle invests in buy-outs, real estate, high-yield, and venture in the US, Europe, Japan, and Asia, focusing on aerospace and defence, consumer, industrial, energy, healthcare, technology and telecommunications and media.
"Delivering high-value business information to clients and employees across the globe is a key part of why The Carlyle Group is the world`s largest private equity firm," says Steve Stryker, director of IT. "To attract new customers and keep our existing, global client base happy, it`s critical we deliver this information in multiple languages, over the Web, as secure and presentation quality business reports. Our use of Actuate will help us maintain our number one position."
TRX, Inc
TRX, Inc is a leading provider of travel processing solutions to online and offline travel agencies, airlines, hotels, corporations and distribution systems in 60 countries on six continents. TRX will process 36 million travel transactions, representing nearly $18 billion in airline sales in 2002. More than 70% of the top 50 travel providers in the world use TRX technology and processing solutions, which include Web-based booking engines, automated transaction processing and quality control, ticket fulfilment and distribution, customer care, point-of-service productivity tools and travel data management applications.
"Information delivery is a key initiative in TRX`s e-business intelligence strategy," says Gil Siler, VP of development at TRX. "By leveraging Actuate 6`s features, portal integration and internationalisation, we can maximise our investment in information delivery technology and increase customer retention. Actuate 6`s portal services will allow TRX to take full advantage of the latest Web technologies and expand our report delivery options. In addition, we have pent-up demand from our global customers to receive reports in their local languages. Actuate 6 will help us meet this requirement."
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