Comparex Africa Support Services has been appointed as the American Power Conversion Global Services (AGS) division`s first service partner. Launched earlier this year, AGS is a dedicated services division aimed at enabling APC to advance beyond standard response and provide a customised approach to uninterrupted business process availability.
Says Koos Snyman, Managing Executive at Comparex Africa Support Services: "This partnership with AGS allows us to provide end-to-end support services for our customers, enabling Comparex Africa to offer not only support on IT systems, but now uninterruptible power supplies (UPSs) as well. Comparex Africa customers now have a single point of contact for all support and service needs.
"Comparex Africa will enable APC to deliver high service levels. We also have a strong logistical base, with 33 service offices nationwide," Snyman explains.
Kobus van Zyl, country manager of AGS Services for Africa at APC, says Comparex Africa was a natural selection as the first local AGS partner because of the company`s full spectrum of top-level service and support, as well as the national skills pool of highly qualified engineers. "Another contributor is the historical relationship I have enjoyed with Comparex Africa," he adds.
According to Snyman, Comparex Africa`s Support Services ` appointment as AGS service partner complements their strategy of being an independent support and service centre for third-party products. "We also see this partnership as a long-term commitment from both ourselves and APC," adds Len De Wet, regional service manager: Johannesburg of Comparex Africa Support Services.
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