Local ICT distributor, Comztek, has launched its new state of the art call centre as part of its initiative to further enhance its service levels and offer even more value to the reseller channel. The new call centre greatly enhances the levels of service Comztek is able to offer the channel, providing more effective communication and resolution at source, or within a single hop.
The Comztek call centre number is 0800 600 557. Comztek`s Johannesburg switchboard number will change from (011) 237 1800 to (011) 848 9000 as of 13 January 2006.
The call centre replaces Comztek`s existing telephone system, providing a geographically neutral contact point for resellers countrywide.
"As the majority of Comztek`s incoming calls are sales related, whether for sales quotes, stock availability or technical queries, our call centre agents are trained as sales specialists able to provide callers with the information they require. Alternatively, the call centre agent can route the call to a Comztek staff member with the correct skills to handle the caller`s requirements, regardless of that person`s geographical location," explains Uwe Brandkamp, Networking Business Unit Director at Comztek.
The call centre also provides staff with access to unified messaging where voice, e-mail and fax data is sent directly to their e-mail boxes. Sales agents are able to access relevant customer data through screen pop-ups, enabling them to better deal with the customer`s requirements.
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