IT systems and communications distributor Comztek has won the coveted 3Com Distributor of the Year award for 2003/2004 - for the second consecutive year.
The 3Com Distributor of the Year award was presented to Comztek at the annual 3Com Partners 3 Partner Summit held in Zambia at the weekend.
Paul Conradie, managing director at Comztek, attributes the award to Comztek`s dedication to and focus on meeting customer expectations.
"We constantly ask our customers what it is that they want from Comztek as their supplier of choice. This becomes the focus of our strategies in terms of the products and the value-added services we deliver," he explains.
"We also value our relationships with our suppliers - and our relationship with 3Com is particularly strong."
Conradie points out that 3Com`s long-standing partnership helped Comztek achieve critical mass during the formative years of the relationship. This has allowed the distributor to move successfully into the networking and communications market.
The 3Com Distributor of the Year award is based on minimum standards and criteria. According to 3Com, reasons for Comztek claiming top honours were:
* A significant contribution by Comztek to 3Com`s revenue;
* An unequalled commitment to 3Com as a vendor;
* Comztek`s high level of 3Com technical and sales skills;
* A high degree of actual engagement with 3Com partners; and
* Comztek has always gone the extra mile to promote 3Com as a brand.
Comztek, for example, has set up a Comztek 3Com Service Centre, one of only two in the world. This is at the disposal of all 3Com networking equipment users, provided the unit has been purchased through the official 3Com SA channel and carries the 3Com hardware warranty.
"Although the 3Com Service Centre was not taken into consideration when selecting the Distributor of the Year, it has provided us with the means to improve quality of service to the channel. Thanks to Comztek`s commitment and support, we`ve been able to establish a facility that enables resellers to grow, in spite of setbacks such as IT spend," says Chris van Niekerk, 3Com SA country manager.
All 3Com equipment carries a lifetime warranty through Comztek, with 3Com honouring an additional five-year warranty once the product becomes obsolete.
Conradie says Comztek`s commitment to the 3Com brand is further underscored by ensuring that all Comztek staff are comprehensively trained on 3Com products.
"This ensures that our resellers have the necessary skills available to them to continue providing their customers with the best product support available," he concludes.
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