Concerto Software, a leading provider of contact centre solutions, today announced its financial results for its second quarter ended 30 June 2005.
Revenue for the second quarter of 2005 was $69 million, an increase of 73.8% compared to $40 million from the same period last year and an increase of 3.4% compared to $66.7 million in revenue for the first quarter of 2005.
Product revenue for the second quarter was $29 million, an increase of 57.6% from the same period last year and a 4.7% increase from the first quarter of 2005. Concerto`s balance sheet remains strong and ended the quarter with $41.4 million in cash and short-term investments.
"The second quarter was another great success for Concerto. We posted strong financial results and our acquisition strategy continues to yield very significant results," said Jim Foy, president and CEO of Concerto.
"We have been successful in integrating the product sets we acquired over the last year and are providing contact centre solutions to our customers that offer ever increasing value. The tangible evidence of this great progress is that we added a record 39 new name global customers in Q2."
"I`m also pleased to report that in Q2, existing customers placed more than 440 orders for additional Concerto products to further enhance their contact centre operations. Companies around the globe recognise that Concerto`s solutions and unparalleled insight into transforming the customer-company experience offers significant value in creating ideal customer relationships," said Foy.
Highlights
Concerto Software to merge with Aspect Communications - Concerto announced it signed a definitive agreement to merge with Aspect Communications. This will form the largest company focused solely on contact centre solutions and services and will combine the two company`s expertise in standalone automatic call distributors (ACD), predictive dialling, unified contact centre systems, workforce management applications and performance analytics.
Concerto expands channel distribution - In Q2, Concerto continued to expand its distribution capabilities by adding significant channel partners globally. The company added, among others -- Shared Technologies, with more than 80 quota-carrying sales people in North America, Telstra Business Systems in Australia, EmVoice in Asia.
2005 CRM Excellence Award -- Concerto recently received industry recognition for its product offerings that assist in transforming the way companies interact with their customers. Customer Interactions Solutions magazine recognised Concerto with the 2005 CRM Excellence Award for its Concerto EnsemblePro product. This is the second consecutive year TMC (Technology Marketing Corporation) has honoured Concerto Software with the CRM Excellence Award for its Concerto EnsemblePro product.
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Concerto Software, the founder of the contact centre industry, is 100% focused on providing proven, innovative products and services that enable key business processes including customer service, collections, and sales and telemarketing for in-house and outsourced contact centres. Each day, companies around the globe conduct more than 50 million customer interactions using Concerto`s flexible, reliable solutions for automatic call distribution (ACD), predictive dialling, workforce management, analytics, interactive voice response (IVR) and multi-channel contact. Headquartered in Westford, Massachusetts, Concerto Software has operations across the Americas, Europe and Asia Pacific.
For more information please visit www.concerto.com.
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