AdvanceNet today announced that Concilium Technologies, specialising in the sale and service of test and measurement equipment, has selected Pivotal eRelationship as part of a strategic move to compile a unified view of customer relationships and interactions.
"We have been looking for some time for a solution that would provide us with a seamless link between sales, support and service and be able to accommodate mobile users," explains Steve Alves, Managing Director, Concilium Technologies.
"The successful solution had to provide a global picture of the business and a platform for our planned growth. AdvanceNet`s ability to provide a turnkey solution; their prior successes in the CRM market; and their commitment to CRM principles set them apart from their competitors."
Pivotal`s short implementation cycle, optimisation of Microsoft technologies and ease of customisation appealed to Concilium.
The company is moving into new premises during the course of the year and needed the product to have the flexibility to provide a smooth transition during a time when there would be an inherent state of flux in the business workflow.
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Pivotal enables entrepreneurial companies to implement business solutions that span marketing, sales, service and support by optimising business processes, to gain customer acquisition, loyalty and revenue. AdvanceNet was appointed the Alliance Partner for sub-Saharan Africa for Pivotal`s Customer Relationship products in 1999. AdvanceNet implemented the first Pivotal eRelationship site in SA. Pivotal currently has more than 1 400 customer`s worldwide, and is represented in more than 35 countries.
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