Concord Communications will host a series of seven free Webcasts, facilitated by leading industry analysts and developed specifically for new and existing customers with tight budgets.
South Africans can log into the Webcast until 26 June - and should visit www.concord.com for login details.
"In recognition of a global environment of travel warnings and economic and political instability, executives at Concord view Webcasts as an ideal way of communicating with customers as well as providing educational and training opportunities," commented Concord`s EMEA managing Director, Mike Betz.
The Webcasts will offer attendees an opportunity to hear from Concord experts, as well as analysts from the Tower, Yankee, and Mayer Groups and Forrester Research.
Topics will span the insurance and banking industries as well as technology discussions on VoIP/QoS, application performance management, and end-to-end infrastructure management. Business challenges such as "Averting disaster through VoIP and quality of service management" will be discussed, with participants given access to topical experts through Q&A. A full listing of topics is as follows:
* "Avoiding Operational Roadblocks: Achieving Operational Excellence." 5 June 2003. Guest presenter will be Jaime Bisker, director Insurance Practice, TowerGroup.
* "You Purchased the Software... Now What?" 11 June 2003. Guest presenter will be Max Mayer, president, The Mayer Group.
* "Averting Disaster Through VoIP and Quality of Service Management." 18 June 2003. Guest presenter will be Zeus Kerravala, vice-president, Yankee Group.
* "Building Business Value Through End-to-End IT Management." 19 June 2003. Guest presenter will be Jack Trainor, senior network analyst, KB Toys.
* "Is Managing Your Banking Operational Risk Keeping You Up at Night?" 19 June 2003. Guest presenter will be Jim Eckenrode, vice-president of Consumer Banking, Tower Group.
* "Manage Your Business by Managing Your Applications." 25 June 2003. Guest presenter will be George Hamilton, senior analyst, Yankee Group.
* "Beyond SLAs: What Today`s Customers Expect from Providers of Managed Services." 26 June 2003. Guest presenter will be Maribel Dolinov, principal analyst, Forrester Research.
"Political and economic instability, combined with the very real health threat posed by SARS, is making it more challenging than ever to interact directly with our customers and prospects," said Betz. "We have had tremendous response to our analyst Webinars in the past, and we expect this series to generate similar interest in the topics we cover and the solutions Concord`s products provide."
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