Embarking on a migration to VoIP requires the adoption of a management strategy that spans the end-to-end service delivery system - including not only the VoIP infrastructure and its components, but also overall network management and Quality of Service (QoS) policy management.
To ensure rapid ROI and maximum usage of your existing investment, a successful management system must provide:
a. Key metrics on the ongoing monitoring, proactive assurance, and SLA reporting
b. "What-if" analysis and capacity planning before usage and traffic increases
c. A single, integrated, end-to-end view to show interdependencies between key components (VoIP, network, QoS)
d. Ability to identify and address Voice service degradation before end user service is impacted
And...it must be in position before the first call is placed!
With its eHealth Suite, Concord Communications is the only company that delivers complete service visibility for all key areas - Network, VoIP, and QoS.
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