Consumer Credit, a division of Nedcor Bank, is the leading provider of dealer-introduced consumer finance in SA. Over the past three years this Durban-based organisation has made significant investments to maximise the effectiveness of their collections department.
In order to increase the benefits and return on investment from the new technologies that have been implemented, Consumer Credit has selected the Contactor Service from PIC Solutions to enhance the integrity of its customer data.
The Contactor Data Cleansing Service has been designed to provide a cost-effective means of maintaining and improving the quality of an organisation`s contact information. It analyses, reports and fixes incorrect South African landline and cellular telephone numbers plus a wide range of additional information stored in customer databases.
Offered as a turnkey ASP solution, client data can be analysed and corrected rapidly, accurately and with minimum costs. The entire data cleansing and reporting process can be completed within business days from receipt of the client data file.
Gordon Lowis, General Manager - Customer Accounts, states: "Consumer Credit has committed significant investment to our collections environment, in terms of a new collections system, and the TRIAD account management solution. Each one of these investments has generated improvements, but with increased data integrity, we can gain even more ground. We are very pleased with the initial results of the Contactor Service and believe that this data cleansing initiative will increase the efficiency and effectiveness of our collection efforts. Any improvement in the contactability of our delinquent customers will result in additional recoveries that far outweigh the costs of this service."
Mike Crawley, Director of Software Services at PIC Solutions, adds: "The Contactor Service has rapidly become the industry standard for data cleansing, as clients only pay for data that is actually fixed. With the latest release of Contactor, we have added even more cleansing algorithms, such as: ID validation, birth date validation, citizenship validation, gender validation, salutation code clean-up, postal code derivation and e-mail address validation - all for no extra cost."
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PIC Solutions is a specialist consultancy, providing Project management, Integration services and Consulting solutions to a wide range of blue-chip clients. With over 300 years combined experience in the Europe Middle East Africa region, PIC Solutions is the largest customer management solutions provider based in the Southern Hemisphere.
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