Consumers must take responsibility for protecting their details, as failing to do so will inevitably cause security to be compromised, no matter how many measures are put in place by banks, says Roland le Sueur, head of First National Bank (FNB) Internet Banking.
"Just as banks have a duty to protect the customer and their rights, so customers also need to be vigilant and protect themselves," he says.
A lack of knowledge and education is a key driver behind online fraud, Le Sueur says.
"Consumers may lack knowledge of 'spoof sites`; they may be unaware of which security and encryption devices to look out for; and are not always aware that they have to log-off a page to ensure the transaction will be secure and that their personal information has not been compromised."
It is for this reason that FNB has introduced Online Security Week, he says.
"Through education, the entire Internet banking industry is being helped, regardless of which bank they are from. FNB Online Security Week also provides a forum to educate the public on security on the Internet which will assist them in their banking and their online shopping," he says.
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