Technology is a business-enabling tool that no business can fully function without, said Eren Ramdhani, senior consultant at CA Technologies.
Speaking at the CA IT Management Symposium that was held at the Sandton Convention Centre yesterday, he explained that customers drive the technology change by constantly looking out for the latest trends and hence detecting what technology they want to use.
For technology and service management to progress, businesses need to govern risk management, he noted.
“These are the processes that will ensure better services to customers,” he added. “However, organisational challenges always stall progression of new technologies.
“Not enough visibility in the organisation, longer time spent waiting to access applications and poor service management, are the challenge businesses today face,” he also revealed.
According to Ramdhani, for better convergence of service and identity management, businesses need to provide access to the right person at the right time.
Taking business closer to the customer and moving up from your competitors by value and service is key, according to Gregor Petri of CA Technologies.
“This is achievable if businesses ensure they use more software and less hardware. Application management is virtualised and costs are reduced”, Petri noted.
Realising economic value from cloud
According to Andi Mann, vice-president at CA Technologies, virtual automation requires fundamental change.
He said businesses need to realise that virtualisation is the starting point to cloud and emphasised that for business to get it right the first time, they must “apply dynamic IT” upfront.
Mann revealed: “IT must improve its technology approach to enable new era of business agility. Businesses need to understand cloud development is a two-way process that involves people and processes.”
The vital part for an enterprise cloud solution is to condition end-users about the cloud and explain the costs.
“Start simply, grow strategically and leverage your existing investments”, he added.
Related story:
Cloud: Paradigm shift in IT
Share